Customer Service Desks , Customer Engagement Solutions (CES)
Tadiran provides a range of products and solutions made in Israel and internationally for the customer engagement solutions field:
- ComposIT – an Israeli-made system from Tadiran, adapted to the unique requirements of service desks in Israel in various sectors, including: hi-tech, finance, hospitality, retail, public sector. ComposIT systems have a range of CTI applications, such as: customer routing to the most suitable helpdesk operator, popup screens, retrieval and writing of information to a database, and more.
- Aeonix Contact Center (ACC) – an advanced system integrated into the Aeonix platform that provides one of the most advanced all-in-one solutions in the global communication market, combining all service desk capabilities within the UC&C system, including IVR/CTI/ SKBR/multimedia. The system is suitable for a modern virtual IT environment and its uniqueness lies in the ease of application and simplicity for the user, who is able to adapt it to varying needs unassisted.
- Interactive Intelligence – Tadiran is the Israeli representative of the Interactive Intelligence company, which is a global leader in advanced integrative service desks that support voice response, email, video, chat, and more. The Interactive Intelligence solution is a leading innovation in the service desk technology field and is an advanced all-in-one solution for the development, distribution, and operation of service centers, offering a smart, comprehensive, and efficient system in the customer experience management field.